top of page
Conlict EB NO DATE.png

What damage is unmanaged conflict creating in your teams and organization?

hand from water.jpg
The cost of conflict, when not properly managed, can be astronomical. Workarounds that take the form of lengthy and ineffective processes are often created merely to avoid a problematic relationship or department. We often find ourselves and our teams locked in the fight-flight-freeze cycle with no apparent way out.


We can help you find a better way to navigate the conflict you experience in your organization

Conflict is unavoidable.

It's not about eliminating conflict - it is about reducing the negative responses to it and increasing the potential for useful outcomes.

To successfully navigate it, you must understand the path of conflict, the impact it has on you and your workplace, and how to help your teams move through this cycle to healthier and more productive outcomes.

There is a point in the lifecycle of every conflict where it 

is large enough to be recognized, and still small

enough to be resolved

Our Facilitating Conflict master class will help you step fully into this moment so that you can increase the positive outcomes emerging from this often difficult place. You'll explore what gets in the way of successful interpersonal transactions and learn how to de-escalate challenging situations.

We use the Conflict Dynamics Profile as the basis for this course.

The CDP is a powerful assessment developed to prevent harmful conflict in the workplace. It is a research-based model that provides managers and employees with a greater awareness of how they respond when faced with conflict.

In this master class, you will be introduced to models, insights, and practices that will help you:
  • Learn how to get people to work with you in conflict, rather than against you - even the ‘difficult’ people

  • Help others shift their stance from ‘me-against-you’ to ‘us-against-the-problem’

  • Understand the predictable conflict resolution pattern that emerges in conflict mediation

  • Learn how to facilitate a conflict conversation for others in conflict

  • Discover your own Conflict Profile and the Hot Buttons that trigger you

Join us for this 1-day master class in conflict mediation. You'll leave with the skills and confidence to begin addressing the conflicts in your workplace right away.

Upcoming Classes

Conlict EB NO DATE.png

Facilitating Conflict

Skills for Agile Coaches to Mediate Tough Conversations

Coming Soon





To Be Confirmed

8am - 4pm Pacific Time

Online via Zoom


About the Faculty

Katrina Ferguson & Tim Cunnane are ICF-certified professional coaches and have been Agile Coaches for over a decade. They are thought leaders in the Agile community and were Senior Faculty Members with the Agile Coaching Institute, teaching Agile Coaches the art of facilitation and coaching, for 4 years. There are coaches to many Agile coaches.


Katrina is certified by MTI and Eckerd College to deliver the CDP.

bottom of page